Building capability and confidence in business
Having a strong, profitable business starts with a plan. Not only will it help you set goals and mark milestones, but it enables you to create a pathway for your staff as well.
Tipu Ngapo from Verve Elevate offers professional training, facilitation and coaching services to help people in business build a greater sense of confidence and capability, and help them have a long-term vision and a ‘growth mindset’.
We caught up with him to find out how business owners can start building a clear plan and focus to ensure profitability, and how effective leadership plays a key role.
What are some of the common challenges or problems you see in your line of work, with regards to businesses and how they operate, their people management, planning etc
Over 20 years, I’ve seen a diverse range of challenges working with people, however the same issues seem to keep coming up. In building leadership capability, people are often promoted due to their technical ability, but that doesn’t always play out when they aren’t aware of how to lead or coach others effectively.
Some businesses don’t have coherent or high performing teams, as there’s a lack of trust or accountability within the team that affects the dynamics. Sometimes the barrier is in the mindset of some individuals, so I coach people to have a ‘growth mindset’.
Often the biggest barrier is people themselves, where they listen to their inner critic a lot more than their inner coach, and they don’t back themselves enough. I’ve seen this at all levels of businesses from individual contributors to CEOs.
And lastly, within sales teams, I often see what I call a ‘spray and pray’ mentality, where people sell without understanding their customers. I train sales professionals to understand their customers are and what they’re trying to achieve before they offer a solution.
What in your opinion is the key to being a successful business owner? What are some of the fundamentals?
As cliche as it sounds, have an empowering vision for the business is important so you can take people with you on the journey, and as a team focus on what matters most. Set clear expectations with your team, let them know how they’re tracking, providing relevant coaching and feedback along the way. Then reward the team for what they do. The best leaders are congruent in their actions, inspire trust with their teams and model ideal behaviours around accountability and ownership. I believe these are all skills that can be learned.
What is the purpose of your business and the training / coaching sessions you offer?
We provide a toolkit of techniques and frameworks that build confidence and capability for NZ businesses. Specifically we coach, facilitate and train teams and individuals to build a greater sense of confidence and capability in these businesses so they feel supported and empowered – and we believe this makes the difference between having a mediocre or meaningful and successful time in the workplace.
Over the last two decades and four continents, we have successfully worked in: leadership, resilience, conflict, change management, presenting, influencing, consultative sales, strategic account management, and building high performing teams.
Who would benefit from the coaching / training you offer?
Anyone, in business, who has to interact with other people and is looking to better themselves and grow to become successful.
Our focus is on small, medium to large businesses. We work with global giants, such as ANZ and Vodafone and kiwi businesses such as TVNZ and Mercury Energy, but also with smaller boutique companies. I enjoy the diversity of the different businesses.
How does a typical coaching or training session go with you?
I always believe in diagnosing before you prescribe. So would do a discovery session to find out what the challenges are, where there are inefficiencies, challenges or undesirable behaviours. Then we understand what good looks like and where the business wants to be and design relevant and practical world class learning solutions to allow the client to meet their needs.
This could be a one to three day workshop, and is often followed by 1:1 coaching sessions for the participants so they get an immersive experience in applying and executing the learning tools successfully.
Anything else you would like to add?
Before lockdown, my weekly routine involved working with businesses around NZ and Australia on a regular basis. After the lockdown, I decided to start to work more locally with businesses in the Bay of Plenty where I’m based, and I’m thrilled to be a new member of Chamber of Commerce and connect with great businesses and locals in the area.In addition, I hope to be able to offer a range of workshops as a provider with Chamber of Commerce and the RBP in the coming months.